FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing varies according to each pet and is determined by breed, size and the condition of your pet. Additional charges apply for other services provided which may include but not be limited to: de-matting, de-shedding, clipping, excessive coat and flea treatments due to the additional time and materials it takes to safely complete such services. We offer a discount for multi pets.
- What is your typical process for working with a new customer?
We explain how we work and the customer signs the company policies and pet release form. If customer wishes, he can visit the work space inside the van.
- What education and/or training do you have that relates to your work?
All our groomers are very experienced groomers : Glynis 20 years of grooming experience, Cindy 42 years of experience, Jaimie 8 years, Lori 27 years, Lisa 27 years, Johanna 9 years, Jessie 3 years, and our dispatcher Lauren 9 years.