FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Clean Lab, we believe in transparent and fair pricing. Our rates are competitive and based on the size and scope of your cleaning needs, ensuring you get excellent value for top-notch service. We're offering a 25% discount on all services, including house cleaning, carpet cleaning, upholstery cleaning, and more. There are no hidden fees—what we quote is what you pay. Plus, we’re always happy to work with you to customize a cleaning plan that fits your budget and expectations. Your satisfaction is our priority!
- What is your typical process for working with a new customer?
Our process for working with new customers is simple, professional, and designed to ensure your satisfaction from start to finish: Initial Contact: We start by discussing your specific cleaning needs and goals, whether it's for your home, office, or another space. This helps us understand exactly what you're looking for. Customized Estimate: Based on your requirements, we provide a transparent and detailed quote. We also explain any current discounts, like our 25% off offer, to give you the best value. Scheduling: Once you’re ready, we schedule a convenient time to complete the cleaning. We work around your schedule to ensure minimal disruption. Thorough Cleaning: On the day of service, our professional team arrives on time and gets to work. We treat your property with care, paying attention to every detail to ensure the results exceed your expectations. Final Walkthrough: After completing the job, we’ll do a walkthrough with you to ensure you’re happy with the results. Your feedback is crucial to us. Follow-Up: We follow up to ensure you’re completely satisfied and to discuss any future cleaning needs. Building a lasting relationship with our clients is our goal. At Clean Lab, we make the process smooth, stress-free, and all about you!
- What education and/or training do you have that relates to your work?
At Clean Lab, our team is professionally trained with over 5 years of hands-on experience in the cleaning industry. We’ve developed expertise in various specialized services, including house cleaning, carpet cleaning, upholstery cleaning, tile and grout cleaning, and home organizing. Our training focuses on advanced cleaning techniques, the use of top-quality equipment, and customer service excellence. We stay updated on industry best practices to ensure we deliver exceptional results every time. With Clean Lab, you’re working with a skilled, knowledgeable team dedicated to making your space spotless and refreshed!