FlexHelp

Hi Bennett, Thank you for your feedback, though we believe it’s important to set the record straight. You reached out to us the day before a Category 4 hurricane was set to hit, putting both yourself and our team in a challenging position. Despite your last-minute request, we went out of our way to fit you into our already packed schedule because we wanted to ensure your property was as secure as possible under the circumstances. When our team arrived, they found that you were not fully prepared—critical hardware for your shutters was missing, making it impossible for us to install everything as intended. We also want to remind you that our minimum service charge during storm conditions is necessary, as we prioritize families who are properly prepared and ready for assistance. Despite these obstacles, you approved all estimates before we started the job. Frankly, our employees felt uncomfortable due to your aggressive behavior over the phone. Under normal circumstances, we wouldn’t have taken on this job. However, we still made the effort to help, despite the added stress and complications. We respect your freedom to choose another provider in the future, and perhaps that will better align with your expectations. Thank you again for your business. Warmly, Team FlexHelp