FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I do charge an initial fee. This is order to cover my expenses, ie. fuel, time, thumbtack fees.
- What is your typical process for working with a new customer?
I do ask questions. I try to figure out the best course of action for them. Time budget, goals. Recently I had a woman purchase a front door lock that wasn't very good, $12. Very cheap for a front door. I told her if she would go out a purchase a good one , I would come back for free and install it. I felt better she was safer and I would have a customer down the road. I've been back to do three other jobs for her. I do charge by the hour for most jobs. I have found it comes out fair for both sides. For larger jobs we can always discuss other ways, as well as not exceed options.