Extel Communications, Inc.

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Responds in about 2 hours

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Introduction

We're a local family-owned and operated business started in 1987 with hundreds of satisfied customers throughout Connecticut. We install and maintain hosted-cloud and on-premise telephone systems and provide service for your existing telephone system. Additionally, we offer telco & cable company network services, troubleshoot WiFi issues including installing wireless access points for WiFi connectivity, install data, fiber and voice cabling, security cameras and computer networks. Contact us today for a no charge, no obligation survey for all of your telecom and data needs!

Overview

Hired 7 times

Serves Fairfield, CT

Background checked

7 employees

38 years in business

Business hours

SunClosedMon9:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, and Venmo.

Social media

Facebook

Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Very good 4.6

5 reviews

5

80%

4

0%

3

20%

2

0%

1

0%

Amauri V.

Mar 15, 2022

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Hired on Thumbtack

The team at Extel was extremely professional and provided quality service at a reasonable price. They were able to schedule the job with relatively short, with fantastic attention to detail. They arrived on time and tested everything before leaving to ensure the job was done. Excellent work, would definitely use them again. Highly recommended.

Details: Communications (telephone, cable, or internet) • Install new wiring • One or more rooms • House • Home owner

Wiring Installation

Nick d.

Feb 7, 2022

Extel Communications has supported our business telephony for over 15 years and has always provided a high level of excellence. Extel has always been extremely knowledgeable whether it be support for our on-premise systems, assisting us in negotiating Internet services, or looking to migrate to hosted services. We have found Extel to be a trusted partner who is extremely reliable, and open to discussion to help us make the right decisions.

Mickey W.

Apr 25, 2022

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Hired on Thumbtack

The advertisement came through as $80/hr. Tech was here under an hour And the bill was $199.41. Did I ask for explanation of the charge? No. I stuck between a rock and a hard place and didn't want to blow a gasket. Technician, Carlos was awesome- thorough, timely and polite.

Details: Personal (Home) • Network setup and installation • Telephone system • My home, venue, etc.

Extel Communications, Inc.'s reply

Hi Mickey: I'm so sorry if there was a misunderstanding. The $80.00 per man hour rate that is noted on Thumbtack, at their urging, is an average between our cable installers and telephone technicians, with the latter being charged at a higher rate. That is why we always complete a no charge survey and provide a quote before we proceed with the job, as we provided for your project. We also have to add in travel time to all of our quotes. Customers can always decline the quoted price and there is absolutely no charge for our services at that point. The total of $199.41 also included sales tax. We wish we had known that you had an issue with our agreed upon quote before we completed the project. Again, so sorry for the misunderstanding and thanks again for your business. Rich

Network Support Services

Gene M.

Feb 7, 2022

Extel has always been quick to respond to all my phone support requests.

Bill L.

Feb 7, 2022

Excellent service and very quick to help out when you have a question

Credentials

Background Check

Richard Hyde