FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At B-Comp Services, we offer transparent pricing tailored to meet the needs of small to mid-sized businesses. Our services are competitively priced to provide exceptional value without hidden fees. For new customers, we often provide an initial consultation at no cost to assess your IT infrastructure and recommend actionable solutions. We also offer volume discounts for multi-site implementations and long-term managed service agreements.
- What is your typical process for working with a new customer?
Our process is designed to ensure your IT needs are met efficiently and strategically: 1. Initial Consultation: We discuss your business goals, challenges, and current IT environment. 2. Assessment & Proposal: We perform a thorough assessment of your infrastructure, identifying areas for improvement, and provide a tailored proposal. 3. Onboarding: Once agreed, we implement a seamless onboarding process, including upgrading systems, optimizing networks, and training your staff as needed. 4. Ongoing Support: With our Managed IT Services, you’ll enjoy proactive monitoring, regular updates, and 24/7 support to keep your business running smoothly.
- What education and/or training do you have that relates to your work?
Our team at B-Comp Services is composed of highly skilled IT professionals with a broad range of certifications and over 20 years of experience in IT solutions and cybersecurity. We continuously stay ahead of industry trends through hands-on expertise and ongoing education. Our qualifications include: • CompTIA Certifications: A+, Network+, Security+ • Microsoft Certifications: Microsoft Certified Fundamentals, Microsoft Certified Solutions Expert (MCSE) • AWS Certifications: Cloud Practitioner, SysOps Administrator, Solutions Architect (Associate and Professional) • ITIL Certification: Axelos ITIL Foundation These certifications, combined with real-world experience in managing IT infrastructure and cybersecurity for businesses, ensure that we deliver cutting-edge, reliable, and strategic solutions tailored to meet the unique needs of our clients.