FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Zen Glow Cleaning, we offer three specialized cleaning services to fit your needs: 🔹 Regular Cleaning – Keep your home fresh and tidy with our routine maintenance service. 🔹 Deep Cleaning – A top-to-bottom refresh for a spotless and revitalized space. 🔹 Move-In/Move-Out Cleaning – Perfect for starting fresh in a new home or leaving a place sparkling for the next occupant.
- What is your typical process for working with a new customer?
At Zen Glow Cleaning, we believe in creating a seamless and stress-free experience for our clients. Our process is designed to provide precision and peace of mind from start to finish: 1. Initial Consultation & Quote We start by understanding your unique cleaning needs. Whether it’s a one-time deep clean or recurring service, we gather details about your home, preferences, and any specific requests. 2. Customized Cleaning Plan Based on your needs, we create a tailored cleaning plan to ensure every detail is covered. 3. Scheduling & Confirmation Once your service is booked, you’ll receive a confirmation via SMS with appointment details.We’ll send a reminder before your scheduled cleaning, so you know exactly when to expect us. 4. Professional Cleaning Service Our expert cleaners arrive on time, fully equipped with high-quality, eco-friendly products.We follow a detailed checklist to ensure consistency and thoroughness, while also accommodating any special requests (within reason). 5. Quality Check & Customer Satisfaction After each cleaning, we perform a final quality check to ensure everything meets our high standards. Your feedback matters! If anything isn’t perfect, let us know—we’ll make it right. 6. Ongoing Service & Support For recurring clients, we offer flexible scheduling and priority booking. Need to adjust your cleaning plan? We’re always happy to accommodate changes. You can contact us anytime to adjust your cleaning plan if needed. We take pride in delivering a refreshingly clean home that helps you find your zen. Ready to experience the Zen Glow Cleaning difference?
- What education and/or training do you have that relates to your work?
At Zen Glow Cleaning, we take pride in delivering high-quality, detail-oriented cleaning services—and that starts with our experienced and highly trained team. ✅ Experienced Professionals: Every cleaner on our team has a minimum of two years of professional cleaning experience. We only hire individuals who demonstrate exceptional attention to detail, efficiency, and a commitment to customer satisfaction. ✅ Bonded & Insured: For your peace of mind, all of our cleaners are fully bonded and insured, ensuring your home is protected while we work. ✅ Thorough Background Checks: Trust is important when inviting a cleaning service into your home. That’s why every member of our team undergoes a comprehensive background check before joining Zen Glow Cleaning.