FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here at Platinum Roofing And Retro-Fit, we believe in full transparency when it comes to our pricing, ensuring that you receive the best value for your roofing project. Here's what you can expect: Free, No-Obligation Estimates: We provide free, detailed estimates for all roofing services. Our team will assess your needs, explain the options available, and give you a clear, written estimate with no hidden fees. Competitive Pricing: Our rates are designed to be competitive within the industry, reflecting the high quality of materials and workmanship we provide. We work with trusted suppliers to source premium materials at the best prices, passing those savings on to you. Discounts and Financing: We offer seasonal promotions and discounts for new customers, as well as special deals for referrals, seniors and military service members. Additionally, we provide flexible financing options to make your roofing project more affordable, with easy-to-understand terms. Quality You Can Trust: Our pricing reflects our commitment to high-quality work and customer satisfaction. While we may not always be the lowest price, we guarantee that you’re paying for long-lasting results, exceptional craftsmanship, and service that goes above and beyond. We want you to feel confident in your decision to work with us, knowing that our pricing is fair, transparent, and backed by a reputation for quality. If you have any questions about costs, we’re here to provide clarity and ensure you’re fully informed at every step.
- What is your typical process for working with a new customer?
Here at Platinum Roofing And Retro-Fit, we pride ourselves on delivering a smooth and stress-free experience for every customer, from the initial consultation through to project completion. Here’s what you can expect when working with us: Initial Consultation and Assessment: The first step is to schedule a free, no-obligation consultation. During this visit, one of our experienced roofing specialists will assess your property, listen to your needs, and inspect the roof to identify any issues. We’ll take the time to discuss your goals and provide recommendations based on your budget, preferences, and the condition of your roof. Customized Estimate: After the assessment, we’ll provide you with a detailed, written estimate that includes all aspects of the project—materials, labor, timelines, and any other factors specific to your roof. We’ll also discuss your options, so you can make an informed decision about which solution best fits your needs. Planning and Scheduling: Once you’ve approved the estimate, we’ll set a start date and prepare for the project. We’ll keep you informed about the timeline and any preparations you may need to make. Our team will arrive on time, ready to begin the work, and we will keep you updated throughout the project. Professional Installation or Repair: Our skilled crew will carry out the work according to the agreed-upon plan, using high-quality materials and industry-leading techniques. We ensure minimal disruption to your daily routine and prioritize safety at all times. Inspection and Walkthrough: After the work is completed, we’ll conduct a thorough inspection to ensure everything meets our high standards. We’ll walk you through the finished project, answering any questions you may have and making sure you’re completely satisfied with the results. Post-Project Support and Warranty: Our commitment to you doesn’t end when the job is finished. We stand behind our work with a comprehensive warranty, and we are always available for any follow-up questions or future maintenance needs. If you ever need assistance, you can count on us to be there. Throughout the entire process, we’re dedicated to providing clear communication, professionalism, and exceptional service. Our goal is to make your roofing experience as easy and hassle-free as possible, while ensuring you get a durable, high-quality roof that enhances the value and protection of your home.
- What education and/or training do you have that relates to your work?
Here at Platinum Roofing And Retro-Fit, we prioritize expertise, continuous learning, and industry certifications to ensure the highest level of professionalism and quality in every roofing project we undertake. Here’s a look at the education and training that our team brings to the table: Certified Roofing Professionals: Our team members are trained and certified. These certifications ensure that we are up-to-date on the latest industry best practices, building codes, and safety standards. Hands-On Experience: In addition to formal training, all our roofers undergo extensive hands-on experience. From apprenticeships to years of on-the-job training, each team member has practical experience working on various types of roofing systems—residential, commercial, and specialty roofs. This ensures that they are capable of handling projects of all complexities. Manufacturer-Specific Training: We work with top roofing material manufacturers, and our team participates in manufacturer-specific training programs to ensure proper installation and warranty compliance for their products. Whether it’s asphalt shingles, metal roofing, or flat roof systems, we know how to install them to meet or exceed manufacturer specifications. Ongoing Education and Safety: Roofing is a field that requires constant learning, especially as materials and techniques evolve. We regularly attend workshops, seminars, and training sessions to stay current with new technologies, materials, and industry trends. Additionally, we prioritize safety training for all our crew members, including OSHA (Occupational Safety and Health Administration) certification, to ensure the highest safety standards on every job. Project Management and Customer Service: Our leadership team includes individuals with extensive experience in project management and customer relations. They are trained to oversee projects from start to finish, ensuring smooth communication, timely completion, and a seamless customer experience. By combining formal education, hands-on experience, and a commitment to ongoing professional development, we are equipped to handle any roofing challenge with expertise, precision, and care. Our goal is to provide our customers with not just a roof, but the assurance that it is installed by skilled, well-trained professionals.