FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here’s what you need to know about our pricing structure: ✪ Competitive Rates: We offer competitive pricing for all our repair services, ensuring you get the best value for your money. ✪ Free Estimates: We provide free estimates for all repair jobs. Our technician will diagnose the issue and give you a detailed cost breakdown before any work begins. ✪ No Hidden Fees: We pride ourselves on transparency. There are no hidden fees or unexpected charges. The price you’re quoted is the price you pay. ✪ Discounts: We offer various discounts throughout the year. Be sure to ask about our current promotions or visit our website for the latest offers. Seniors, military personnel, and repeat customers may also qualify for additional discounts. ✪ Service Call Fee: A nominal service call fee applies for on-site diagnostics. This fee is waived if you choose to proceed with the repair. If you have any questions or need a custom quote, please don't hesitate to contact us. Our friendly team is here to help you every step of the way.
- What is your typical process for working with a new customer?
we strive to make the process of working with us as seamless and stress-free as possible. Here’s what you can expect when you choose us for your appliance repair needs: ✪ Initial Contact: When you first reach out to us, whether by phone, email or through our website, our friendly customer service team will gather basic information about your appliance issue and schedule a convenient time for an initial assessment. ✪ Free Estimate: Our experienced technician will visit your location to diagnose the problem. We provide a free, no-obligation estimate detailing the required repairs and associated costs. ✪ Transparent Communication: We believe in clear and open communication. Our technician will explain the issue, and the steps needed to fix it and answer any questions you may have before proceeding with the repair. ✪ Approval and Scheduling: Once you approve the estimate, we will schedule the repair at a time that works best for you. In many cases, we can complete the repair on the same day as the assessment. ✪ Efficient Repairs: Our skilled technicians carry out the repairs using high-quality, genuine parts. We aim to complete the work efficiently and effectively, minimizing any inconvenience to you. ✪ Quality Assurance: After the repair is completed, we thoroughly test the appliance to ensure it is working correctly. We clean up the work area, leaving your space as tidy as we found it. ✪ Follow-Up and Warranty: We provide a 90-day warranty on all parts and labor, giving you confidence in the reliability of our repairs. Our team will follow up with you to ensure everything is functioning properly and that you are satisfied with our service. ✪ Ongoing Support: As a valued customer, you have access to our ongoing support for any future appliance needs. We aim to build long-term relationships based on trust and quality service.
- What education and/or training do you have that relates to your work?
At Alex & Brothers Appliance Repair, our team of technicians is highly trained and well-educated in the field of appliance repair. Here’s an overview of the education and training that equips us to provide top-quality service: ✪ Formal Education: Our lead technicians have completed formal education in electrical engineering and mechanical systems, giving them a solid foundation in understanding the complexities of modern appliances. ✪ Manufacturer Training: Our technicians undergo regular training sessions provided by leading appliance manufacturers such as GE, Whirlpool, LG, Samsung, and Bosch. This specialized training allows us to stay current with the latest technologies and repair protocols specific to each brand. ✪ Apprenticeship Programs: Many of our team members have completed rigorous apprenticeship programs, gaining hands-on experience under the guidance of seasoned professionals. This practical training is invaluable in developing the skills needed for effective and efficient repairs. ✪ Continuing Education: The appliance repair industry is constantly evolving, and we are committed to continuous learning. Our team participates in ongoing education and training programs to keep abreast of new technologies, tools, and best practices. ✪ Safety Training: We prioritize safety in all our work. Our technicians receive comprehensive safety training to ensure that all repairs are conducted safely, protecting both our clients and our team. Our commitment to education and training is reflected in the quality of our work. We take pride in our ability to diagnose and repair a wide range of appliances with precision and expertise. Thank you for trusting Alex & Brothers Appliance Repair – we are dedicated to providing exceptional service.