FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Royal Green Water Damage and Restoration Solutions, LLC, we believe in fair, transparent, and competitive pricing. Each job is unique, so pricing can vary based on the extent of the water damage, the size of the affected area, materials needed, and whether specialized equipment or extended remediation is required. We offer detailed estimates upfront, so there are no surprises, and we walk you through every line item so you understand exactly what you’re paying for. For insurance-related claims, we work directly with your insurance provider whenever possible, using industry-standard pricing through Xactimate to align with approved rates and help streamline the reimbursement process. Whether you’re paying out of pocket or going through insurance, our goal is to provide you with honest pricing and high-quality service—no shortcuts, no hidden fees. If you’d like a personalized quote, we’re happy to schedule a free assessment.
- What is your typical process for working with a new customer?
At Royal Green Water Damage and Restoration Solutions, LLC, we strive to make the restoration process as smooth and stress-free as possible. Here’s what you can expect when working with us: 1. Initial Contact & Free Assessment We start with a phone call or on-site visit to assess the damage and understand the scope of your water loss. We’ll walk the property, take moisture readings, and discuss your concerns. 2. Detailed Estimate & Plan of Action Based on our findings, we provide a clear estimate and outline the restoration steps—from dry-out to disinfecting and repairs. If you’re going through insurance, we can guide you through the claims process and work directly with your adjuster. 3. Emergency Response & Dry-Out If immediate action is needed, our team gets to work right away to stop the source of water, begin extraction, and set up drying equipment. Time is critical, and we’re equipped to move fast. 4. Remediation & Disinfection Once the affected area is dry, we clean, disinfect, and, if necessary, remove any damaged material to prevent mold or structural issues. 5. Final Walkthrough & Warranty We walk you through the completed work to make sure you’re satisfied. All of our labor and material is backed by a written warranty. Throughout the process, our team is here to answer your questions, coordinate with your insurance if needed, and make sure your home is safe, clean, and fully restored.
- What education and/or training do you have that relates to your work?
At Royal Green Water Damage and Restoration Solutions, LLC, our team brings over 20 years of combined hands-on experience in water damage restoration, plumbing, and construction. We’ve handled everything from small leaks to major flood and sewage emergencies, and we approach each project with precision, care, and urgency. Our team is also accredited by the IICRC (Institute of Inspection Cleaning and Restoration Certification), which is the gold standard in the restoration industry. This certification ensures we follow proper procedures for water extraction, drying, disinfecting, and material handling—keeping your home and your family safe throughout the process. We take pride in blending expert training with real-world experience to deliver restoration solutions you can count on. When you call Royal Green, you’re getting a team that’s prepared, certified, and committed to doing the job right the first time.