FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our FALL FLOOR Promo is the offer of 0% (zero) financing for 12-months on new flooring and installations over $2,500. We will do all we can to work an find you the perfect flooring solution to fit your budget. We stand behind our pricing. Our prices are firm and is all-inclusive from start to finish. We won't add anything on unless we discover major sub-floor issues that are hidden from us when compile our to-the-penny quote during our free consultation.
- What is your typical process for working with a new customer?
4 Steps: 1) We answer the phone/email and book a consultation appointment. 2) FCI Surf City Mobile Showroom arrives where you are. 3) We want to listen to you and prepare a free no-cost estimate for the flooring solution of your choice (included is also the cost of disposing your old flooring in an environmentally responsible way, all costs for installation and materials, baseboard removal and new trim). 4) Your acceptance of the proposal with a 10% deposit will activate your new floor project to be installed.
- What education and/or training do you have that relates to your work?
We are a California licensed flooring contractor. We are also a National Brand and regularly engage in on-going, professionally prepared and proven flooring training. Our installation teams have over a hundred years of experience combined.