FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparency. You already have enough planning to do, so why make it harder? On our website, you can find the full pricing for everything we offer. If you’re looking for slightly different options, please contact us and we can work with you to provide a more customized experience. Just Google "Luis & Jessie Photography" and you should be able to find us.
- What is your typical process for working with a new customer?
There are 3 steps: 1. If you like what you seen and you think we would be a good fit, please contact us and tell us a bit more about what you’re looking for! We’ll reach back out to you to gather a few more details. We also like to set up a phone/video call for a quick meet-and-greet. However, we’re also more than happy to do everything by email/text if you feel more comfortable that way. 2. When you’re ready to move forward, you’ll need to provide us with a non-refundable retainer of $1,000 in order to lock everything in. We will send over a questionnaire together with a vendor agreement and details on how to provide the retainer. 3. About 30 days prior, we will set up a final check-in just to go over any last-minute changes that we should be aware of. Once everything is ready to go, we will see you on your big day! Afterwards, your final image gallery will then be delivered about 6-8 weeks later.
- What education and/or training do you have that relates to your work?
Of course! Most clients we work with have never really done any sort of formal posing. But don’t worry! We have several easy to follow poses that we will walk you through. One piece of advice we like to give is to try to be as relaxed as possible and just “be yourself”. This includes things like joking around with your partner and being playful with each other as you normally would if we weren’t there. We find that this type of direction leads clients to be a bit more fluid and it makes for some really great natural-looking images.