FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Deluxe Flooring offers competitive pricing, along with additional discounts for veterans and seniors.
- What is your typical process for working with a new customer?
1. Initial Phone Consultation: Reach out to discuss your vision for your dream floors. We’ll go over the project scope, timeline, and budget. If we’re a good fit, we’ll schedule an in-person visit to dive deeper into the details. 2. At-Home Consultation: During this visit, we’ll take a closer look at your space and gain a full understanding of your project needs and vision. 3. Signing the Contract: Once the details are finalized, we’ll prepare and sign an electronic contract to confirm the scope and terms. 4. Protecting Your Home: Before work begins, we take steps to minimize dust, dirt, and debris, ensuring your home stays protected throughout the process. 5. Installation: Our expert flooring team will handle the installation with precision and care, ensuring top-notch results. 6. Final Walkthrough: After installation, we’ll guide you through a final walkthrough to showcase your beautifully finished floors. 7. Enjoy Your New Floors: It’s time to enjoy your new floors! Invite friends over, show them off, and relish your refreshed space.
- What advice would you give a customer looking to hire a provider in your area of work?
Make sure your contractor has good communication skills.