FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the labor market and being able to help pay our movers a fair wage that's sustainable for everyday living. We value customers and want to also make moving affordable and easy. Therefore we strive to be as reasonable with our customers without compromising the value of our movers earnings. And we also keep in mind that business requires constant investment so there's always a need to charge what's best for the customer and for the business as a whole.
- What is your typical process for working with a new customer?
When a customer reaches out to us, the first thing we prioritize is making sure they’re able to communicate to us within the first 10 minutes, primarily over the phone with the exception of a few that prefer to text. The second priority is to hear their needs and to provide them with options that make sense and that are easy to understand. Thirdly, we tailor a moving package that will be the best for their. Moving needs. For example, we would send two movers on a 4 bedroom house move with a flight of stairs. Instead, we would commend 4 or even 5 movers so that the move can be executed in an orderly and intel’s fashion. The last and not limited to action would be to make sure the customer is 100% satisfied; to listen again if there are further needs or things they want done.
- What education and/or training do you have that relates to your work?
I have a total of 9/10 years of moving work experience. I’ve also obtained a Masters Degree in Business Management which explores the people side of business. In other words, building quality relationships, executing ethical behavior, understanding organizational behavior, working with teams, learning to resolve conflicts, and overall understanding leadership styles and strategies.