FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is reasonable and reflects the quality of service we provide. We are a fully legal business that pays taxes, carries liability insurance to ensure top-quality service, and covers the high fees associated with leads from this app. We are legal immigrants, and while our English may not be perfect, our hands are skilled, and our work speaks for itself. Our pricing takes all these factors into account. We focus on rewarding loyal clients. Customers who call us repeatedly and trust our work benefit from the best prices as a token of appreciation for their loyalty and support. However, we do not offer discounts to new clients. If you schedule multiple services in a single visit, we can offer better pricing compared to single-service calls. While individual service prices might seem higher, combining services in one visit allows us to adjust the total cost more favorably. Nuestros precios son razonables y reflejan la calidad del servicio que ofrecemos. Somos una empresa completamente legal que paga impuestos, cuenta con seguro de responsabilidad para garantizar un servicio de alta calidad, y cubre las altas tarifas asociadas con los contactos a través de esta aplicación. Somos inmigrantes legales, y aunque nuestro inglés no sea perfecto, nuestras manos están capacitadas, y nuestro trabajo habla por sí solo. Nuestros precios toman en cuenta todos estos factores. Nos enfocamos en recompensar a nuestros clientes leales. Los clientes que nos llaman varias veces y confían en nuestro trabajo reciben los mejores precios como muestra de agradecimiento por su lealtad y apoyo. Sin embargo, no ofrecemos descuentos a clientes nuevos. Si agenda varios servicios en una sola visita, podemos ofrecer precios más favorables en comparación con los servicios individuales. Aunque el precio de un servicio único pueda parecer más alto, al combinar servicios en una misma llamada, ajustamos el costo total de manera más accesible.
- What education and/or training do you have that relates to your work?
We are a family business with a deep-rooted passion for construction and handyman services. My name is Franklin, and I grew up watching my father work in construction. By the age of 10, he had me working alongside him, learning valuable skills in my home country. Later, I migrated to Texas and then to California, where my uncle, a highly respected General Contractor in the Bay Area known for his major projects and perfectionism, continued to mentor me. At just 15 years old, I became an expert in tile installation. My uncle, with his high standards, often made me redo the same tile eight or nine times until it was perfect. This rigorous training shaped my expertise and attention to detail. Over time, while still working with him, I started taking on my own clients, always with his approval, and began taking courses to further refine my skills. Now, I’m close to completing the exam for my General Contractor license in California. Despite this, I remain committed to my handyman clients and the personalized services they trust me with. Our family business has grown, thanks to my stepson’s exceptional painting skills and the support of two relatives we’ve trained and mentored. My wife, who holds a Tax Preparer license, has a Master’s in Human Resources, and a passion for organization, works part-time with me. She manages bookkeeping, garage and pantry organization, and handles all documentation, ensuring everything runs smoothly. Her skills as a professional organizer bring an added layer of excellence to our services. Together, we are a dedicated team passionate about delivering quality, reliability, and care in every project.
- What types of customers have you worked with?
We have worked with all kinds of customers, each bringing unique experiences and challenges. Some clients prefer to keep a low profile and don’t allow photos of our amazing work, while others are perfectionists or even a bit anxious. We've encountered wonderful, hardworking people as well as clients who can be a bit disrespectful, but every experience has helped us grow. We’ve had the honor of working with people from different races and cultures, respecting their customs, like removing our shoes before entering their homes. We've also worked with clients of various religions, ensuring we honor their practices and preferences. One of our memorable projects was remodeling a bathroom for an English professor from UC Berkeley, who corrected my English throughout the project (shared by Franklin). Additionally, we've worked with real estate professionals who call us at the last minute for urgent repairs or Airbnb emergencies. No matter who the client is, we approach every project with respect, professionalism, and dedication.