John B. says, "*** updated my review to 5-stars because Yarin displayed deep empathy for my experience and took the time to come see my concerns, hear me out, and come up with a solution. The resolution was what was expected in the first place. Took more time and effort than I would’ve liked, but overall pleased with the results and I would hire Yarin again.***
Reached out to American Electric Service about changing out puck lights for under cabinet lighting. Yarin came out for an assessment and suggested all of the puck lights be replaced with LED. Although twice as much, it would certainly alleviate concerns about shining lights and the fact that they were not on GFCI. Yarin sold me on the seamlessness of the aesthetic of the LED lights, saying the job could be completed within 6 hours. We agreed on a price for the work, the day the work would take place, and a 10% deposit was paid. Later, I receive a call that the day had to be rescheduled. Day of, the electrician arrives by himself - when Yarin said it would be himself and another guy - almost two hours late. Said he needed to go to the supplier. Mind you, Yarin said was going to the supplier the Saturday prior and would call me so I could pay for supplies directly and reduce mark up. That never happened. Back to day of, Danny was a nice guy but it took him a long time to get to work. I began to get concerned as the hours passed and he was still on the first of four sets. he reached the second set hours later and shorted the circuit. We lost power to several outlets on the first floor. Took him quote a bit of time to troubleshoot. bought him lunch. Bought him dinner. He was trying his best, but we were concerned. A specialist was sent out and thankfully he was able to help get things on track, but after 10 hours the work concluded without the second set done. Skipping two days to come back out, Danny is sent by himself and it took him another 7 hours to complete. it was taking so long that when he said he needed to go to Home Depot for a junction box, I offered to go instead just so he could keep working. I was concerned, though. Yarin said the LEDs would be installed to not be seen and the junction boxes would be painted to blend in to the cabinets. Instead, I was so annoyed that the boxes were left visible and Danny didn’t even have the same cover plates so I have a mix and match of white and grey. When I asked about getting a credit for the supplies I purchased, he remarked “I don’t know about that.” Yarin knew I was upset as we spoke by phone and he said he’d come end of day, but that never happened. So 17 hours later, I’ve got a job I’m not happy about and no one cared to follow up with me on. Oh and after the fact, I get sent a permit waiver to e-sign. Thanks guys."See more
