FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the size of the space, the scope of the cleaning required, and any special requests. We don’t believe in hidden fees. We offer competitive rates and provide an upfront quote before any work begins. Periodic discounts or promotions may apply, and we’re happy to discuss them with customers during booking.
- What is your typical process for working with a new customer?
We start by assessing the customer's needs through a brief consultation, either online or over the phone. After gathering all the necessary details, we provide a customized quote and schedule the first cleaning. We focus on clear communication, ensuring the customer’s expectations are met at every stage. After the service, we follow up to ensure satisfaction and offer any necessary adjustments.
- What education and/or training do you have that relates to your work?
Our team is highly trained in professional cleaning methods and eco-friendly practices. We stay updated with the latest cleaning technologies and techniques to ensure the best results for our clients. Additionally, we provide ongoing training in customer service to ensure a seamless and positive experience for our customers.