FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Red Machine Flooring, we pride ourselves on delivering the highest quality workmanship, and our pricing reflects that. While we may not always be the cheapest option, our membership in the National Wood Flooring Association (NWFA) ensures that we meet the highest industry standards. We also offer free on-site measurements to provide an accurate, no-obligation estimate. Our team members are paid top salaries, ensuring that only skilled, dedicated professionals work on your project. We believe in transparency, so there are no hidden fees—just clear, honest pricing for exceptional quality.
- What is your typical process for working with a new customer?
We start by offering a free on-site measurement to ensure an accurate assessment of your project. Once that’s complete, we provide a detailed estimate outlining the costs and scope of work. Communication is key, so we take the time to discuss every detail of the project with you, either over the phone, via Zoom, or Google Meet—whichever is more convenient. Once we agree on the timeline and next steps, our experienced team gets to work, ensuring timely updates and an impeccable finish. Throughout the process, we make sure you feel informed and comfortable every step of the way.
- What education and/or training do you have that relates to your work?
Our team at Red Machine Flooring is trained and certified through the National Wood Flooring Association (NWFA), which sets the gold standard in the industry. This ensures that our knowledge and skills are always up to date with the latest best practices in flooring installation, refinishing, and repair. Additionally, our team members undergo rigorous hands-on training and are compensated at the highest rates in the market to guarantee top-tier craftsmanship and dedication to each project.