FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Go Clean, we believe in rewarding our loyal clients with discounts on recurring services. Whether you opt for a monthly, weekly, or bi-weekly cleaning schedule, we're committed to providing you with exceptional value for your investment. Our pricing is transparent and tailored to your specific needs. We calculate quotes based on various factors including the square footage of bedrooms, bathrooms, and any extra rooms, as well as the scope of work required, whether it's a deep clean or a regular maintenance clean. This ensures that you receive a fair and accurate estimate that aligns perfectly with your expectations and budget.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is designed to ensure that we understand your needs and preferences thoroughly, setting the foundation for a successful partnership. Here's a breakdown of how we typically proceed: Initial Consultation: We start by having a detailed discussion to learn about your cleaning requirements, preferences, and any specific instructions you may have. This could be done over the phone, via email, text, depending on your convenience. Customized Quote: Based on the information gathered during the consultation, we provide you with a customized quote that outlines the cost of our services. We take into account factors such as the size of your home, the frequency of cleaning, and any additional services you may require. Schedule Coordination: Once you approve the quote, we work with you to determine a suitable schedule for the cleaning appointments. Whether you prefer weekly, bi-weekly, monthly, or one-time cleaning, we strive to accommodate your schedule to ensure minimal disruption to your routine. Cleaning Appointment: On the scheduled day, our experienced cleaning team arrives at your home fully equipped and ready to work. They follow a comprehensive checklist to ensure that every corner of your space is thoroughly cleaned and sanitized to the highest standards. Quality Check: After the cleaning is complete, we conduct a quality check to ensure that all your requirements have been met and that you are fully satisfied with the results. Your feedback is invaluable to us, and we welcome any comments or suggestions for improvement. Ongoing Support: Our commitment to your satisfaction doesn't end with the cleaning appointment. We remain readily available to address any questions or concerns you may have and are always striving to exceed your expectations with every visit. By following this systematic approach, we aim to provide you with a seamless and stress-free experience from start to finish, leaving your home sparkling clean and your mind at ease.
- What education and/or training do you have that relates to your work?
Every year, we make it a priority to attend the premier cleaning industry tradeshow hosted by ISSA/INTERCLEAN®. This prestigious event brings together cleaning professionals from around the globe, providing us with invaluable opportunities to stay at the forefront of industry trends and advancements. As proud members of ISSA, we leverage our participation in the tradeshow to enhance our processes, operations, and product knowledge. By engaging with leading manufacturers and suppliers, we're able to conduct thorough due diligence on the materials and equipment we use in our services, ensuring the highest standards of quality and safety for our clients. Moreover, our team benefits immensely from attending these tradeshows, gaining access to the latest training and innovations in the cleaning industry. This continuous learning and exposure to cutting-edge technologies empower our team members to deliver exceptional service, employing the most effective techniques and solutions available. By investing in our team's professional development and staying informed about industry best practices, we are committed to consistently elevating the quality of service we provide to our valued clients. Our participation in events like the ISSA/INTERCLEAN® tradeshow underscores our dedication to excellence and our ongoing pursuit of innovation in the cleaning industry.