FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. **Hourly Rate vs. Flat Fee**: Depending on the project, All Pro handyman and Construction will charge either a hourly rate or a flat fee. Typically there is a job minimum. Some projects might be better suited for one pricing model over the other. 2. **Cost Estimates**: All Pro handyman and Construction will Provide detailed estimates of the project with a schedule of values- and other potential expenses. Make sure the estimates are clear, so the customer knows what to expect. Job scope and size can dictate the details. 3. **Scope of Work**: Clearly outline what is included in your pricing, such as the tasks All Pro handyman and Construction complete and any materials you'll provide. This helps avoid misunderstandings. 4. **Additional Costs**: All Pro handyman and Construction will Inform them about any possible additional costs that might arise, such as unexpected repairs or changes to the project scope. Establish how these will be handled financially. These are considered "Unforeseen Conditions". 5. **Payment Terms**: All Pro handyman and Construction will describe preferred payment terms, whether a required deposit upfront and the timing for the balance payment – whether upon completion or in stages. 6. **Discounts or Promotions**: If applicable, All Pro handyman and Construction my mention discounts for larger projects, repeat customers, or seasonal promotions that may apply to their project. 7. **Travel Fees**: All Pro handyman and Construction may charge for travel, this will be clearly stated upfront so customers are aware of any extra charges if they are located outside a specific area. 8. **Value for Money**: All Pro handyman and Construction brings quality, reliability, and professional experience to the job, emphasizing that our pricing reflects the value and craftsmanship provided. 9. **Flexibility**: All Pro handyman and Construction may discuss project-specific pricing adjustments or tailored packages to suit different budgets. 10. **Warranty and Guarantees**: All Pro handyman and Construction warranties and guarantees are included in our pricing, as this can provide peace of mind and assurance of quality work.
- What is your typical process for working with a new customer?
Depending on the size of project and details some of the processes may be minimal. 1. **Initial Consultation**: - Understand the customer’s needs, expectations, and goals. - Discuss the scope of the project and gather any necessary information or requirements. 2. **Proposal and Estimate**: - Prepare a detailed proposal outlining the project timeline, deliverables, and estimated costs. - Ensure clarity regarding what’s included and any conditions that might affect pricing or the timeline. 3. **Agreement and Contract**: - Send the customer a contract to review and sign, detailing the terms of the agreement, including costs, timelines, and payment terms. - Ensure both parties understand and agree to the terms before proceeding. 4. **Project Planning**: - Develop a project plan or schedule, setting milestones and deadlines. - Communicate this plan clearly to the customer, so they understand the project timeline. 5. **Kick-off Meeting**: - Hold a meeting to officially start the project, discuss initial steps, and address any questions or concerns. - Confirm roles and responsibilities, both yours and those of the customer, throughout the project. 6. **Execution**: - Begin work on the project according to the agreed-upon schedule. - Maintain regular communication with the customer, providing updates on progress and addressing any issues promptly. 7. **Review and Feedback**: - At key stages or milestones, present progress to the customer for review and feedback. - Make necessary adjustments based on the customer’s input to ensure satisfaction. 8. **Project Completion**: - Once the project is completed, review the final deliverables with the customer to ensure all expectations have been met. - Address any last-minute changes or tweaks that might be required. 9. **Final Approval and Payment**: - Obtain final approval from the customer to confirm they are satisfied with the work. - Issue an invoice according to the agreed payment terms and follow up to ensure payment is received. 10. **Follow-up and Support**: - After completion, follow up to ensure continued satisfaction and address any potential issues. - Offer support or maintenance if applicable, and maintain the relationship for future projects.
- What education and/or training do you have that relates to your work?
Over 30 years of experience in the trades: 1. ** Licensed Contractor ** 2. ** Construction Management Degree ** 3. ** Certified Project Management Professional ** 4. ** Civil Engineering Degree** - Not a practicing PE-