FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
"At Air Concepts, we pride ourselves on transparent pricing. Our quotes include all labor and materials needed for the job with no hidden fees. We offer seasonal discounts and special promotions for recurring customers or referrals. We also provide free estimates for new installations and major repairs, allowing customers to make informed decisions without any upfront costs."
- What is your typical process for working with a new customer?
"Our process begins with an initial consultation to assess your needs and evaluate your system. We then provide a detailed estimate and outline the scope of work. Once you approve the estimate, we schedule the service at your convenience. After the work is completed, we perform a thorough inspection to ensure everything is functioning correctly and follow up to ensure your satisfaction."
- What education and/or training do you have that relates to your work?
"Our team members are highly trained professionals, holding certifications from many different manufactors such as Mitsubishi, American Standard, Harvest and more as well as proffesional HVAC association training with NCI, EGIA, ACCA, QI and many more. WE work directly with the manufactors to ensure proper installations every time. We know HVAC technology and extensive experience in both residential and commercial systems. We continuously update our skills through continual training.