FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Captivate Event Rentals, we believe in offering transparent, competitive pricing that reflects the high quality of our products and services. Here's what you need to know about our pricing: Custom Quotes: Each event is unique, and so are your rental needs. We provide personalized quotes tailored to the specific items and services you require. Discounts: We offer discounts for larger orders, multi-day rentals, and repeat customers. Be sure to ask about our special promotions and packages for weddings, corporate events, and other large gatherings. Delivery & Setup Fees: Delivery, setup, and pickup fees are calculated based on the location and scope of your event. These fees will always be outlined clearly in your quote. No Hidden Fees: We prioritize transparency, so there are no surprise charges. Any additional costs, such as damage waivers or cleaning fees, will be discussed upfront. Flexible Options: Need to stay within a specific budget? Let us know, and we’ll help you curate a rental package that fits your needs while maximizing value. Our goal is to provide excellent service and rentals that enhance your event while keeping costs reasonable. If you have any questions about pricing, don’t hesitate to reach out—we’re here to help!
- What is your typical process for working with a new customer?
Our Process for Working with New Customers at Captivate Event Rentals At Captivate Event Rentals, we aim to make your event planning experience as smooth and stress-free as possible. Here’s our typical process for working with new customers: Initial Consultation We start with a friendly conversation to understand your vision, event details, and specific rental needs. This can be done via phone, email, or an in-person meeting. We’ll ask about the type of event, number of guests, venue, and any special requests to help guide our recommendations. Customized Proposal Based on your needs, we’ll create a tailored rental proposal that outlines the items and services we recommend, along with clear pricing. If you’re unsure about anything, our team is happy to provide guidance and adjust the proposal to fit your preferences and budget. Reservation & Booking Once you’re satisfied with the proposal, we’ll finalize the booking and reserve your items for your event date. A deposit is typically required to secure your reservation. Delivery & Setup Our team will coordinate delivery and setup based on your event timeline. We handle all the logistics to ensure everything arrives on time and is set up exactly as planned. Event Day Support On the day of your event, we’re just a call away for any last-minute questions or adjustments. Your peace of mind is our priority! Pickup & Follow-Up After your event, we’ll handle the breakdown and pickup of all rental items, leaving you free to enjoy your event without the hassle. We’ll follow up to ensure you’re 100% satisfied with our services and gather any feedback for future improvements. Our team is here to guide you every step of the way, making sure your event is as seamless and memorable as possible. Let’s get started on creating something amazing together!
- What types of customers have you worked with?
At Captivate Event Rentals, we’ve had the pleasure of working with a wide variety of customers, each with unique needs and visions for their events. We often collaborate with private individuals hosting personal milestones, such as weddings, birthday celebrations, and family gatherings. Whether it’s an intimate backyard party or an elegant wedding, we help bring their ideas to life with our high-quality rentals. Corporate clients also trust us for their events, including company parties, professional meetings, conferences, and brand launches. We’ve provided everything from practical setups for business presentations to creative installations that make product launches truly memorable. Event planners frequently partner with us, relying on our expertise and extensive inventory to deliver seamless experiences for their clients. Nonprofit organizations also turn to us for support during charity galas, fundraisers, and community outreach events. We’ve worked with schools and universities to provide rentals for graduations, campus celebrations, and alumni gatherings. Restaurants and catering companies use our services to enhance private dining experiences and create unique pop-up or event spaces. Creative professionals, including photographers and content creators, often seek out our rentals for styled shoots, media productions, and commercials, trusting our ability to provide unique and versatile pieces. No matter the occasion or client, we are dedicated to delivering exceptional service and creating unforgettable event experiences.