FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Supreme Comfort, we believe in transparent and honest pricing. Here’s what you can expect when working with us: ✅ Flat-Rate Pricing – No surprise charges. We’ll provide you with an upfront quote before any work begins. 💸 Special Discounts – We offer seasonal promotions, loyalty discounts, and special rates for seniors, military members, and first responders. 🔧 Affordable Tune-Ups – Our HVAC tune-up service is competitively priced and packed with value—keeping your system running efficiently year-round. ❌ No Hidden Fees – You’ll never be blindsided by unexpected add-ons or inflated labor costs.
- What is your typical process for working with a new customer?
At Supreme Comfort, we make it easy and stress-free to get the HVAC service you need. Here’s what you can expect when you work with us for the first time: Initial Contact – Give us a call or fill out our online form. We’ll listen to your concerns and help schedule a convenient appointment. Free Estimate or Service Diagnosis – Depending on your needs, we’ll either provide a free estimate (for installs or replacements) or schedule a technician to come out and diagnose the issue. Upfront Pricing – Before any work begins, you’ll get a clear, flat-rate quote—no hidden fees, no surprises. Expert Service – Our certified technicians arrive on time, treat your home with respect, and get the job done right the first time. Follow-Up & Ongoing Support – We make sure you’re satisfied and comfortable. Need routine maintenance? We offer affordable plans to keep your system running smoothly all year. We’re all about building long-term relationships, not just quick fixes. When you call Supreme Comfort, you’re treated like family from day one.
- What education and/or training do you have that relates to your work?
At Supreme Comfort, we bring the right training, certifications, and real-world experience to every job. Here's what sets our team apart: 🎓 EPA 608 Certified Technicians – All of our technicians are certified under EPA Section 608, which means we’re fully qualified to handle refrigerants safely and legally. 🛠️ Licensed, Bonded & Insured – You can have total peace of mind knowing we’re fully licensed, bonded, and insured to operate in Arizona. 📚 Ongoing Training – We stay current with the latest HVAC technologies, codes, and efficiency standards through continuous education and factory training. 🏅 Real-World Experience – With years of hands-on experience in HVAC installation, repair, and maintenance, we’re ready for any challenge—big or small. When you call Supreme Comfort, you're getting a team that’s qualified, professional, and committed to doing the job right the first time.