FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When you call Surface Renew for flooring restoration, we will be out to look at your situation and offer a professional, courteous explanation of how your floors can be clean and shiny and what that cost will be.
- What is your typical process for working with a new customer?
Most of our customers contact us by Facebook, e-mail, or call us. We try to answer as many of your questions by phone, but need to come see your unique situation to get you an accurate bid. Once our bid is accepted, we do our best to schedule services as quickly as your schedule and ours allow.
- What education and/or training do you have that relates to your work?
Our marble and concrete polishers are experienced craftsmen! In addition to years of on the job training, we also invest in our technicians' on-going professional development by attending training seminars and on-site instructional visits from our vendors and manufacturers.