FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is designed to be fair, competitive, and tailored to your specific needs. We offer transparent, upfront pricing with no hidden fees. The cost of our services depends on factors such as the size of the space, the type of cleaning required (standard, deep, move-in/move-out, etc.), and the frequency of service. We provide free estimates and can customize a cleaning plan to fit your budget. Discounts may be available for recurring services and first time clients. Contact us for a personalized quote!
- What is your typical process for working with a new customer?
Our process for working with a new client is simple and hassle-free: 1.) Initial Consultation: We start by discussing your cleaning needs, preferences, and any special requests. This is completed over the phone. 2.) Free Estimate: Based on your requirements, we provide a detailed quote outlining the scope of work and pricing. 3.) Scheduling: Once you approve the quote, we schedule your cleaning at a convenient time for you. 4.) Cleaning Service: Our professional cleaning team arrives on time, fully equipped, and ready to deliver high-quality service. 5.) Quality Check & Feedback: After the cleaning, we ensure everything meets your expectations. We welcome feedback to continually improve our service. Ongoing Services (if applicable): For recurring clients, we establish a regular cleaning schedule that best fits your needs. We make the process smooth and stress-free, so you can enjoy a clean and fresh space without the hassle!
- What education and/or training do you have that relates to your work?
Our team is highly trained and experienced in professional cleaning techniques to ensure top-quality results. Our staff undergoes thorough training in areas such as: - Proper use of cleaning products and equipment to ensure effectiveness and safety. - Sanitization and disinfection protocols following industry standards, including CDC and EPA guidelines. - Specialized cleaning techniques for different surfaces, materials, and environments (e.g., residential, commercial, post-construction). - Customer service and attention to detail to meet and exceed client expectations. - Workplace safety and OSHA compliance to maintain a safe and healthy environment for both our staff and clients. Our cleaners have years of paid cleaning experience. We are committed to delivering professional, reliable, and high-quality cleaning services. We work diligently to ensure you are 100 percent satisfied!