FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer discounts and seasonal project promotions! Where are you located? Horicon, WI and Germantown, WI. We do not charge travel fees and all estimates are free. Are there costs associated with booking through Thumbtack? You, as the customer, are not charged anything for estimates or booking appointments. The contractor is charged based on what your project size is, but this is not charged back to you - it's just another cost of doing business. Are you licensed to do this project? We are fully licensed and insured for residential and light commercial. We also have bonds through our sister company for large commercial and industrial projects. When can I expect the project to start? If a permit is necessary, this can take up to 90 days for the permit to go through. We start within 30 days of receiving the permit. If not permit is necessary, we typically book out between 60-90 days, on average. How much will this project cost? Can you give me numbers before seeing the project? We have pricing on our website, and during the initial phone call, we will update you on the costs of the project before coming on site to ensure we are respectful of both of our time. We want to make sure this is a good fit before committing on either side.
- What is your typical process for working with a new customer?
1. ************************************************************** 2. We ask about the customer's project and get a general idea of the home's needs. 3. We set a date and time to come out and look at the project in person. 4. An estimation of the project takes place and is sent out to the customer within 48 hours. 5. If the estimated price is accepted, we begin scheduling and procure the project deposit. 6. On the agreed date and time, we begin your home project after an initial walk through. We complete a daily walkthrough with our customers throughout the project. 7. When the project is completed, we have a final walk-through together to ensure customer satisfaction. 8. The certificate of completion is finalized and final payment is received. 9. All documents are given to the customer in the form of a project portfolio. 10. Process re-starts with your next project!
- What education and/or training do you have that relates to your work?
We are a fully licensed and insured company. We have general contractor licensing as well as dwelling contractor certifications. All members of the team must complete annual courses in order to work on our projects. All contractors follow a strict code of conduct. Our contractors are required to complete 12 hours of continuing education courses/classes on code requirements and trade applicable information annually.