FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
If you are using us for new garage door installation or replacing your old door with our new one, we pass on low pricing for complete doors to our customers without marking them up.
- What is your typical process for working with a new customer?
We believe in the personal touch. That's why we prefer meeting our customers face-to-face, listening to their needs, and taking care of everything the same or next day.
- What questions should customers think through before talking to professionals about their project?
Before the garage specialist shows up, ask them to send you a link to a brochure if you are looking for a new door. If you are looking for repairs, ask them to give you a ballpark estimate over the phone and be ready to send them some pictures of the problem. Sometimes, this will allow the garage door technician to grab the needed parts from the shop and fix the issue right on the spot.