FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service fee is always waived if we are hired for the project.
- What is your typical process for working with a new customer?
What to Expect When You Work With Us: We know that plumbing issues can be stressful — that’s why we make the process as simple and smooth as possible. Here’s what you can expect when you choose us: 1. Reach Out to Us Give us a call or send a message — whether it’s a leaky faucet, a clogged drain, or a full bathroom remodel, we’re here to help. 2. We’ll Schedule a Visit We’ll find a time that works for you. For emergencies, we do our best to get to you right away. For non-urgent jobs, we’ll book a convenient appointment. 3. On-Site Assessment One of our friendly, licensed plumbers will come out to take a look. We’ll listen to your concerns, assess the issue, and explain what needs to be done in clear, simple terms. 4. Upfront Estimate You’ll receive a detailed estimate before any work begins — no surprises, no hidden fees. We’ll answer any questions you have so you feel confident moving forward. 5. We Get to Work Once approved, we’ll get started and take care of everything. We treat your home with respect, work efficiently, and keep you informed along the way. 6. Clean Up & Final Check When the job’s done, we make sure everything is clean and working perfectly. We’ll walk you through what we did and make sure you’re completely satisfied. 7. Easy Payment Options We’ll provide a clear invoice and offer convenient payment options to make things easy for you. 8. Follow-Up Support We’re always just a call away. If you have questions after the job or need future service, we’re here for you.
- What education and/or training do you have that relates to your work?
Our journey plumbers have over 15,000 hours and the knowledge to handle any plumbing issue you may experiencing.