FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing all varies on the different types of job, amount of contents, and size.
- What is your typical process for working with a new customer?
When we receive a call or a contact form we speak with the client to get an understanding of what we are working with. Then we would send one of our crew members out to see the property and take some pictures from which we would create a rough estimate and from there the client would decide whether they would like to work with us or not. If the client decides to work with Superior Contents, then we would proceed with moving the client's contents, cleaning, and restoring whatever needs to be. We would then create an inventory sheet that has every item that we packed out, with categories such as salvage and non-salvage items. After the restoration of the home or wherever the client would, we would move those contents in then.
- What types of customers have you worked with?
We have worked with customers whose houses were half gone by the fire, which also involved a great amount of smoke damage. We worked with customers whose houses got flooded and who developed a lot of mold in many places throughout their homes and furniture.