FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We pride ourselves on NO hidden fees. When you reach out, we will respond with an accurate total cost. To reserve your event, we require 50% down and our terms signed (industry standard). The remaining 50% is due 30 days prior to your event, and we conveniently send reminders.
- What is your typical process for working with a new customer?
Our introductory booking email will include links to book and your customization options (backdrop and custom photo strip design). Once these items are complete, we’re all set for your event! We are available along the way via email, text, or phone call.