RR Design, Inc.

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Introduction

Our work is organized, detail-oriented. RR Designs success in the past has stemmed from a strong commitment and sense of professionalism for every single project. I love the challenge and the design process along working with professionals and clients alike.

Overview

Hired 50 times

Serves Lakewood, WA

Background checked

3 employees

8 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2018

Reviews

Customers rated this pro highly for professionalism, responsiveness, and value.

Good 4.2

39 reviews

5

72%

4

8%

3

0%

2

7%

1

13%

Read reviews that mention:

Ercin S.

Apr 17, 2023

Peter M.

3 weeks ago

·

Hired on Thumbtack

While Paul did a good job sometimes, we had major issues with communication, timeliness, many mistakes and in some cases a rude coworker. Regarding communication -- I felt that most of the time he ignored my calls, texts and emails and only responded days or weeks later. Many of the designs he produced had significant errors in calculations or code compliance, and producing corrections took several weeks, which delayed our permit. Rather than getting on a call to discuss mistakes and corrections, he would ignore emails for a while then suddenly send me an update a few days later that corrected some errors but introduced others. Also, some of the initial claims (e.g. about not being able to fit a skylight) didn't seem based on any measurements and were later reversed. The timeline issues were significant as I had communicated to Paul on the first day of working together that my #1 priority was fast turn-around on the permit. When I eventually complained to him about always being late and never answering me or respecting the timeline, his response was simply "I am sorry that you are upset". Finally, one of the folks he works with (LaMonte) was kinda rude in suggesting that he'd start charging me for further changes, when pretty much all of the back-and-forth between us was him sending me designs full of mistakes and misunderstandings, and me requesting corrections to those mistakes. Overall, while Paul did help with producing drawings and clarifying code compliance on some items, I feel like the whole experience was not pleasant. I think Paul has talent and can produce good work if he focuses on clients projects, but the communication and timeline issues means I won't be hiring Paul in the future.

Details: Project consultation • Design drawings • Addition to existing structure • Residential • Less than 500 sq ft

RR Design, Inc.'s reply

Thank you Peter for your feedback. I like reviews whether bad or good. 9 out of 10 reviews are good. Business owners know that they will receive negative reviews. We explain the process in the first visit and it is on the contract. Some people go on their own accord and hold us at their standard. This is where the disconnect happens. Then it becomes two perceptions, two bosses. We provide professional services and produce construction documents for permit use and construction use. We go by the contract and the more resistant a situation becomes the more we are a stickler of following the rules of the contract. The more positive the working relationship is, the more we go up and beyond to help out the homeowners. All projects we work on have 1 common action, it is to complete the project for the use of what we are hired to do. Provide Architectural drawings. Peter is right that we did miss deadlines by a day, possibly two and there were some things that we needed to correct. This is a process and we will get it done or correct our errors. We work on several projects at once and there are unforeseen circumstances that can delay a project. When asked to make changes beyond the scope of work we will let you know at that time per contract we will charge additional hours. LaMonte relied this message as he was asked to do. I am sure he was not rude but informational. Thank you everyone who leaves a review.

Architectural Services

Anitra S.

Jan 29, 2018

·

Hired on Thumbtack

Within an hour Paul contacted me about looking at my project. He was there the next day to give me a free consult. He is very nice, professional and easy to work with. It turned out, his rates are under the norm and was able to save money using his service.

Details: Consultation • One-story house • No, plans are not drafted yet • 1,500 - 2,000 sq ft • Home • I do not have a deadline

Architectural Services

Michelle E.

Mar 16, 2023

I am new to the remodeling world but Paul with RR Design was incredibly helpful and helped to ease my fears. This was such a great experience. I will be recommending this company to friends and family. I will also use their services again.

Kristen L.

Apr 12, 2016

·

Hired on Thumbtack

Architectural Services

Credentials

Background Check

Paul Christensen Rector

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I charge hourly or per sq ft depending on the project.
What education and/or training do you have that relates to your work?
I continue to train to be able to offer the most flexible and current designs. I am currently training in Revit (BIM), Sketchup pro and rendering.
How did you get started doing this type of work?
I have been drawing houses since 12 years old and incorporating CAD at the age of 14. I am fascinated with homes and design because it is a persons relief at the end of a long day. Where a family can enjoy each others company and grow together.

RR Design, Inc.

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