FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Initial estimates might not include all possible costs. Estimates can change based on design choices, material costs, and unforeseen issues. We try to provide high accurate estimates, once all design choices have been set you'll be provided with a solid number that won't change during the course of the project.
- What is your typical process for working with a new customer?
We begin with a complimentary consultation to understand your vision, goals, and needs. During this meeting, we’ll discuss your project scope, preferences, budget, and timeline. We also answer any initial questions you might have about our services. Next, we schedule a site visit to assess the space and take measurements. This allows us to better understand the existing conditions and identify any potential challenges. It also helps us provide a more accurate estimate and tailored recommendations.Our design team will collaborate with you to develop a concept that aligns with your vision and budget. We’ll provide design options, discuss materials and finishes, and refine the plans based on your feedback. This stage may include drawings, 3D renderings, and a detailed scope of work. Once the design is finalized, we prepare a detailed proposal outlining the scope of work, materials, costs, and timeline. We’ll review this with you to ensure everything meets your expectations. Upon agreement, we’ll finalize the contract and schedule the project start date. For new construction or extensive remodeling, we handle all necessary permits and approvals. We ensure that everything complies with local building codes and regulations before work begins. Our skilled team starts the construction or remodeling process according to the agreed-upon schedule. We prioritize clear communication and keep you informed of progress, any changes, and milestones. We also ensure to minimize disruptions and manage cleanliness throughout the project. We conduct thorough quality checks to ensure everything is done to our high standards. We’ll arrange a final walk-through with you to review the work, address any concerns, and make any necessary adjustments. After the project is completed, we provide a comprehensive review and ensure that you’re fully satisfied with the results. We also offer a warranty for our work and remain available for any follow-up questions or support you might need.
- What education and/or training do you have that relates to your work?
Our lead designers and architects hold degrees in Architecture or Interior Design from accredited institutions. This formal education provides them with a strong foundation in design principles, spatial planning, and technical skills. Our project managers often have degrees in Construction Management or Civil Engineering, ensuring they are well-versed in project planning, budgeting, and execution. Our company has a general contractor license and we are insured, meeting all state and local requirements. This licensing confirms their expertise in construction practices and adherence to building codes. Several of our team members hold the Certified Remodeler designation from the National Association of the Remodeling Industry (NARI), which signifies advanced knowledge and professional standards in remodeling. We have team members with LEED (Leadership in Energy and Environmental Design) accreditation, reflecting our commitment to sustainable building practices and energy efficiency. We regularly participate in industry workshops, seminars, and courses to stay updated on the latest trends, technologies, and best practices in construction and remodeling. Our team receives specialized training from manufacturers of building materials and products, ensuring we have up-to-date knowledge on the latest materials and installation techniques. Safety Certifications: Safety is a priority, so our team members are trained in OSHA (Occupational Safety and Health Administration) standards and other safety protocols to ensure a safe work environment. In addition to formal education, our team has years of hands-on experience in various types of projects, from small remodels to large-scale new constructions. This practical experience enhances our ability to handle complex challenges and deliver exceptional results.