FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is determined on the catered solution to your specific problem. In addition, we created membership programs that catch small problems before they become troublesome, expensive fixes, as well as save our members money on equipment, diagnostic fees, and more.
- What is your typical process for working with a new customer?
Our approach is centered around customer satisfaction, transparency, and the highest quality workmanship. We understand that every customer and HVAC system is unique, so we tailor our services to meet your specific needs. If you have any questions or would like to start the process of working with us, please don't hesitate to get in touch. We're here to make your indoor environment comfortable and efficient. Here's a general overview of the steps we follow: Initial Contact: When a new customer reaches out to us, we begin by gathering some basic information about their HVAC needs. This could be done through a phone call, email, or our website's contact form. Assessment and Consultation: We schedule a convenient time for one of our experienced technicians to visit your property. During this visit, we assess your HVAC system, identify any issues, and discuss your specific requirements and preferences. Recommendations: Based on the assessment, we provide you with a detailed report that outlines the condition of your HVAC system, any necessary repairs, potential upgrades, and energy-saving solutions. We also offer different options to suit your budget. Quotation: We provide a clear and transparent estimate for the work that needs to be done, including all associated costs. Our goal is to ensure that you fully understand the scope of the project and the financial implications. Scheduling: Once you approve the quotation, we work with you to schedule the HVAC service or installation at a time that's convenient for you. We aim to minimize disruptions to your daily routine. Work Execution: Our skilled technicians will arrive at the scheduled time, equipped with the necessary tools and materials. They perform the required HVAC services with the utmost professionalism and efficiency, ensuring the quality of their work. Quality Assurance: After the HVAC work is completed, our team conducts quality checks to make sure everything is functioning as it should. We also explain any maintenance requirements and offer tips to maximize the efficiency of your HVAC system. Customer Satisfaction: We value feedback from our customers and encourage you to share your thoughts and concerns. Your satisfaction is our priority, and we're ready to address any issues promptly. Follow-up and Maintenance: We establish a maintenance schedule to keep your HVAC system running smoothly. Regular maintenance helps extend the life of your system and ensures it operates efficiently, saving you money on energy bills. Long-term Relationship: We aim to build a long-lasting relationship with our customers. Whether you need routine maintenance, emergency repairs, or system upgrades, we're always just a phone call away.
- What education and/or training do you have that relates to your work?
We are certified through the EPA to safely handle all types of refrigerant and are licensed through the City of Seattle as a Journeyman Refrigeration Mechanic. Our trade background is commercial and residential retrofit, new construction, service, and installation. We've attended numerous manufacturer-sponsored courses in commercial and residential HVAC systems, and I’ve taught many aspects of the HVAC trade to new and seasoned techs alike.