FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Lumen Blinds brings the showroom directly to your location, where you can explore our full range of window treatment products. By eliminating the need for a physical showroom, we save on overhead costs, allowing us to offer prices that are 25% lower than our competitors.
- What is your typical process for working with a new customer?
When working with a new customer for window blinds, here’s a typical process that could be followed based on the service you offer: Initial Consultation: You bring your mobile showroom to the customer’s location, showcasing various products, fabrics, and styles available. During this consultation, you discuss their needs, preferences, and budget to determine the right window blinds for their space. Design and Customization: Based on the consultation, you help the client choose the right design, color, and material. You may also advise on factors like light control, privacy, energy efficiency, and style, ensuring the final selection suits their interior décor. Precise Measurements: Once the design is finalized, you take accurate on-site measurements to ensure a perfect fit for the blinds. Quotation: You provide a detailed estimate, including the cost of materials, labor for installation, and any other charges, so the customer is fully informed. Manufacturing (if needed): If custom blinds are required, you work with manufacturers to create blinds to the customer’s specifications. Installation: Once the blinds are ready, you arrange for a convenient time to install them. You ensure that the installation is smooth, tidy, and that the blinds function properly. Post-Installation Review: After installation, you review the blinds with the customer, demonstrating how to use and care for them, and ensure they are completely satisfied with the service. Follow-up: You may follow up after a few days or weeks to ensure everything is in good working order and address any concerns.
- What types of customers have you worked with?
Lumen Blinds works with homeowners, designers, design firms, architects, and contractors on any project. From design through complete installation – we are with you. The mission of Lumen Blinds has always been to deliver exceptional service and products to all our customers, On-Time and On-Budget. No project is too small!