lala • rama

Hi Vernetta, We want to express our sincerest apologies for any disappointment or inconvenience you experienced in your interaction with our band. Your feedback is truly valuable to us, and we deeply regret that we were not able to meet your expectations. Regarding your specific experience, we want to clarify that our standard booking procedure includes the remittance of a deposit and a signed contract to secure a date. While we acknowledge receiving your initial inquiry, we received neither the requested contract back from you nor the deposit. Unfortunately, due to the absence of both of these formalities, we were unable to proceed with confirming the booking. As working musicians in a competitive market, we rely on these professional protocols to ensure that we can effectively manage our bookings and commitments. This is not meant to cause inconvenience but rather to ensure clarity and mutual understanding between us and our clients. Our aim is always to provide a seamless, enjoyable and enriching experience for our clients and we value every opportunity to perform and connect with our community. It's truly disheartening to hear that this misunderstanding has led to such dissatisfaction. Moving forward, we will review our communication processes to ensure that such misunderstandings do not occur in the future. Once again, we apologize for any inconvenience or disappointment this situation may have caused. If there's anything we can do to address the matter or if you'd like to discuss further, please feel free to reach out to us directly. We are here to assist you in any way we can. Warm regards, lala · rama