FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is highly competitive given the expertise we bring to your project, and the quality of our work not only surpasses the competition but is also guaranteed.
- What is your typical process for working with a new customer?
Our process is straightforward, and we’re grateful for the opportunity to be invited into your home. We begin with a clear assessment and diagnosis to identify the best solution. We then take the time to explain what needs to be done and why. Next, we provide a detailed estimate with a precise cost breakdown to the penny, for the repairs or services. Once agreed upon, we complete the work efficiently. In the end, we shake hands, ensuring you’re both happier and in better condition than when we first arrived.
- What education and/or training do you have that relates to your work?
We are HEAVILY licensed! We started our career in Wisconsin, a state with its very own State Plumbing code and council. To become a licensed Plumber in Wisconsin a plumbing apprenticeship program is required Apprenticeship takes approximately five years to complete. It requires 7,428 hours on the job and 572 hours of classroom instruction for a total of 8,000 hours, plus 260 hours of related instruction in: Plumbing Applications Lab, Plumbing Blueprint Reading, Plumbing Repair, Transition to Trainer, Isometric Interpretation & Drawing, Transit/Level/Laser, Welding, Safety/OSHA, and First Aid/CPR. BUT WE HAVE MORE LICENSES!!! Washington State uses UPC for plumbing rules, we learned the UPC code and wrote the PL01 exam in 3 months. Finished the 4-hour test in 2 hours and now have the highest plumbing certification available in the state, PL01. BUT WAIT THERE MORE!!! We also hold a Plumbing Specialty Contractors License which means we are vetted with $1,000,000 insurance policy and cash bonds as well as verification of our plumbing credentials. We hold extensive licenses and have thorough training in the plumbing field, with ongoing education to stay up-to-date.