FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent pricing with two main options to suit your project needs: Fixed-rate pricing: This is ideal for projects with a well-defined scope, like door installation. With a fixed rate, you'll know the total cost upfront, providing certainty and budget predictability. Time and materials pricing: This is a good option for projects with more variables or unknowns. We'll track the time spent by our team and the materials used, and you'll be billed accordingly. This approach offers flexibility for adapting to unforeseen circumstances. We can discuss the most suitable pricing option for your project during the consultation.
- What is your typical process for working with a new customer?
For new clients, we believe in building trust and a strong working relationship. We often recommend starting with a smaller project, like a door installation. This allows you to experience our quality of work, communication style, and overall approach firsthand. This initial project also helps us understand your specific needs and preferences. With this foundation in place, we can then seamlessly transition into larger projects like remodeling or new construction, ensuring a smooth and successful collaboration.
- What types of customers have you worked with?
We tend to attract clients who prioritize quality craftsmanship, clear communication throughout the project, a clean work environment, and professional conduct on the job. Additionally, they value fair treatment for workers and ensure everyone involved is paid a fair living wage.