FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price by the job, not by the hour, so it’s important for one of our licensed technicians to be able to assess your problem in the home before providing any type of pricing for jobs. Our free service call or any visit charge already in Thumbtack covers the cost for a trained technician to visit your home at a time you choose, visually inspect the issue up to 15 minutes and provide you estimates. Anything over it including time, effort and diagnostics will need a diagnostics fee of $100. If you choose to hire us for the repair, we will credit it towards the repair cost partially or fully. We are not able to provide estimates remotely since most plumbing jobs needs inspection to properly formulate a good solution that will hold well for long. To make the decision easier, we have free service calls!
- What is your typical process for working with a new customer?
Our goal is to make booking your appointment easy! Our friendly staff is ready to help you. We know your time is valuable so we want to make sure that you do not have to wait on us. So, prior to our arrival you will receive a text message from us that your 1-800-Plumber +Air professional is en route to your home. Prior to beginning any work, we will take the extra steps to protect your home. It is also important that when the work is complete, our work area is cleaner than when we found it. Our team will take great care of your home while working onsite.
- What education and/or training do you have that relates to your work?
1-800-Plumber +Air only utilizes licensed and highly trained technicians to come to your home or office to ensure that your job gets done right the first time. Rest assured that our professionals will thoroughly explain what work needs to be performed and always give you pricing before any work is performed. Taking care of your home is our top priority. Prior to beginning any work, we will take the extra steps to protect your home. It is also important that when the work is complete, our work area is cleaner than when we found it. Our team will take great care of your home while working onsite.