FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Diagnostic service fee for first appliance is $125.00. If additional appliances need service on same day, 2nd, 3rd, etc. appliance diagnostic service fee is $62.50 per appliance.
- What is your typical process for working with a new customer?
Technician discusses with customer regarding the complaint about the appliance, obtains model and serial numbers, obtains contact information and address, then schedules appointment.
- What education and/or training do you have that relates to your work?
Appliance Boot Camp (Selma, NC) Dryer Appliance Academy (Richland Hills, TX) Master Samurai Tech (master samurai tech.com) Fisher & Paykel / DCS (Costa Mesa, CA & South Florida)