FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
- We are always flexible. - More than we should, we issue alot of our extra time as gratis/"on us" for our clients. We are perfectionists and never leave a project thinking "I should have spent more time on that" or "we ran out of time and I was rushed so whatever, it should be fine" - Our proposals can be made so you are able to have a complete snap shot of where all of the funds have been spent, how much was spent where, etc. We offer this as an option, but we have to bill for our time as this process is very time consuming. The proposal is a two part process, and isn't finished until the project is finished. At that time, you'll receive copies of all of the documentation related to your project with a clear description to avoid any confusion. - If your happy with a bid, and don't need all the rest of the information then we can absolutely provide you with a formal bid for the work and if the price is right then we'll just go from there.
- What is your typical process for working with a new customer?
1. We reach out and send an expression of interest or give them a business card with a quick description of what services we offer. 2. We schedule a consultation to assess the needs of the project and discuss the clients ideas. OR if its a smaller job then we'll ask for more information via messaging and we will chat over the phone a few times to get what we need for an accurate quote. 3. Draft and send the client a quote. 4. Schedule a time to go over the quote and answer any questions or make any necessary changes. 5. Sign the final draft of the proposal/quote and pick up the deposit at that time. 6. We do our first supplies run and start any prep work inside our shop before bringing it on site. 7. And so on.... until completion!
- What education and/or training do you have that relates to your work?
16 years of on-site experience, along with 3 years of heavy-hauling across the US. The reason I mention heavy hauling is because that job was a "roll-with-the-punches" type of job, and I definitely learned a lot about working with different people and different situations.