FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For carpet stretching, I charge $0.60 per square foot with a wood sub-floor. $0.75 for stretching over a concrete sub-floor. Patching and repairing carpet can range from $175.00-$350.00 in most cases. My minimum service charge is $175.0.0 Most patches fall within my minimum service charge. If there is a project that is more involved, I will come out and give a free written quote if is too difficult to quote over the phone. It is very important to me that the client knows the cost up front before the work is started.
- What is your typical process for working with a new customer?
When I first meet my customer, I will do a walk through to see what type of repair will be needed. Once I see the scope of work, I always provide a written quote before any work is started.
- What education and/or training do you have that relates to your work?
I started working in the carpet cleaning & repair business in 1989. I learned how to do carpet work on the job, training for 2 years. After that I started my own carpet cleaning company. I attended IICRC Certification classes and became certified in various diciplines, such as carpet cleaning, carpet dyeing, upholstery cleaning, water damage restoration and of course, carpet repairs. Over the years I became a known as an expert in high end fabric restoration. Estate managers & interior designers hired us to provide services to the families they worked for. In 2001 I purchased a retail flooring shop. I provided sales and installation service to the public. I have been in the flooring industry for over 32 years and have a broad and diverse knowledge of carpet, whether it is cleaning, dyeing, installing or carpet repairs & stretching. This experience and knowledge gives me the ability to assist my clients for a favorable outcome.