FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Dapper Plumbing, Heating, and Electric, we believe in transparent, upfront pricing with no hidden fees. Here’s what you should know about our pricing: ✔ Upfront, Flat-Rate Pricing – You’ll know the cost before any work begins. ✔ No Hidden Fees – What we quote is what you pay. ✔ Discounts Available – We offer military, senior, and first responder discounts. ✔ Flexible Financing Options – Available for larger projects to fit your budget. We take pride in delivering top-notch service with integrity—that’s the Dapper Difference!
- What is your typical process for working with a new customer?
At Dapper Plumbing, Heating, and Electric, we make the process simple and stress-free for new customers. Here’s what you can expect: 1. Initial Contact Call, text, or book online, and our friendly team will listen to your needs, answer questions, and schedule an appointment that works for you. 2. Upfront Pricing & Consultation A licensed technician will arrive on time, assess the issue, and provide an upfront, no-surprise quote before any work begins. 3. Professional Service Our highly trained technicians will complete the job with precision, using top-quality materials, and ensuring your home is left clean. 4. Customer Satisfaction Before we leave, we’ll test everything, answer any questions, and make sure you're 100% satisfied with the work. 5. Follow-Up & Support We stand behind our work with warranties and are always available for any follow-up questions or future service needs.
- What education and/or training do you have that relates to your work?
Our Training & Qualifications Include: ✔ Licensed & Certified Technicians – Our plumbers, electricians, and HVAC specialists hold the necessary state licenses and certifications to ensure top-quality work. ✔ Ongoing Education – We invest in continuous training to stay up to date with the latest industry advancements, safety codes, and energy-efficient solutions. ✔ Apprenticeship & Trade School Backgrounds – Many of our team members have completed formal apprenticeships or technical school programs. ✔ Years of Hands-On Experience – Our technicians bring decades of combined experience in residential and commercial plumbing, electrical, and HVAC services. ✔ Manufacturer Training – We receive specialized training from leading manufacturers to properly install and service the best equipment in the industry. ✔ Customer-Focused Service Training – We don’t just focus on technical skills—we emphasize professionalism, communication, and respect for your home. We take pride in our expertise and commitment to high-quality workmanship—that’s the Dapper Difference!