FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is structured based on the size of the property and the type of service requested. We offer flat rates for various property sizes, ensuring clear and upfront pricing. Our services include: Standard Cleaning: For standard cleaning, our jobs typically take at least 2 hours with 3 workers, and we price based on the size of the home. Deep Cleaning: Deep cleaning has a set rate depending on the property size and includes more thorough attention to detail, such as cleaning inside appliances. Move-In/Move-Out Cleaning: This service includes everything required for a fresh start or final cleanup, including inside appliances, with no extra fees. Carpet Cleaning: Carpet cleaning is offered as part of our services and is included in the quote for deep cleanings and move-in/move-out cleanings when needed. Painting Services: Our painting services are quoted based on the scope of the job and the size of the area to be painted, with no extra charge for applying additional layers if needed. Other Services: For specialized requests such as exterior painting, remodeling, or other contracting services, we provide custom quotes tailored to the project. We also offer discounts for recurring cleaning services and special promotions from time to time. Feel free to reach out for a detailed, personalized quote for any of our services.
- What is your typical process for working with a new customer?
Our process for working with a new customer is designed to ensure smooth communication, transparency, and high-quality results. Here's how it works: Initial Consultation: We begin with an initial conversation, either via phone or in-person, where we discuss your needs in detail. This includes understanding the size of the property, the type of service you require (cleaning, painting, remodeling, etc.), and any specific preferences or concerns you might have. Site Visit (if needed): For larger projects, such as painting or remodeling, we may schedule a site visit to assess the job and provide a more accurate estimate. Customized Quote: Based on the information gathered, we provide a detailed quote outlining the scope of work, timeline, and pricing. We ensure there are no hidden fees and that you understand what’s included in the service. Scheduling: Once the quote is accepted, we work with you to schedule the service at a convenient time. We are flexible and can adjust to your schedule as needed. Service Delivery: On the day of the service, our team arrives on time and fully prepared. For cleaning jobs, we typically assign 3 workers and ensure thorough service in the allotted time. For painting or remodeling projects, we keep you updated throughout the process, addressing any concerns you may have along the way. Final Walkthrough: After the job is complete, we conduct a final walkthrough to ensure you are satisfied with the results. For larger projects, we also have a final cleanup checklist that is signed off at the end. Follow-Up: We follow up after the service to ensure everything meets your expectations and to address any additional needs or questions. We believe in clear communication and high-quality service at every step, and our goal is to build lasting relationships with our clients.
- What education and/or training do you have that relates to your work?
Our team is highly trained in each area of service we provide. For cleaning, we ensure our staff is trained in the latest techniques, including eco-friendly and safe cleaning practices, steam cleaning, and handling sensitive surfaces. In terms of painting and remodeling, we have licensed and experienced professionals with over 3 years of expertise in the field. Our crew is continuously updated on the latest industry standards and best practices. We also prioritize safety, ensuring our team is certified in proper equipment use, including respirators when necessary for certain painting jobs.