FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Basement Expert's pricing is built on a foundation of openness and transparency. We are dedicated to offering fair and competitive pricing based on a thorough understanding of each project's specifications. Our price structure offers a comprehensive cost description for maximum transparency with our clients. We provide services of the highest quality without sacrificing affordability. Our honest and fair pricing is part of our mission to provide outstanding value and tranquility to our customers.
- What is your typical process for working with a new customer?
Initial Consultation: a thorough consultation to understand the customer's concerns, goals, and existing issues Site Inspection: a detailed on-site inspection to assess the extent of the waterproofing needs, identify the causes of water intrusion, and assess the overall condition of the basement Customized Solution Proposal: a detailed proposal outlining the recommended approach, materials, timeline, and cost estimates. Transparent Communication: open and transparent communication throughout the project Quality Installation: completing the waterproofing project with the utmost professionalism, adhering to industry standards and best practices. Post-Installation Inspection: a thorough post-installation inspection to ensure the effectiveness of the waterproofing measures Follow-Up and Maintenance Guidance: follow up with the customer after the project is completed to ensure their satisfaction.