FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a $75 trip charge to come take a look at your issue. If the quote to perform the repair is accepted, the trip charge is discounted from the total.
- What is your typical process for working with a new customer?
We send a trip charge quote through Jobber which is the software we use for invoices, scheduling etc. There is a client portal where customers can accept quotes, request changes, pay invoices, and more. After the quote is accepted, we schedule a date and time to come out and take a look at your issue.
- What education and/or training do you have that relates to your work?
Every year we are required to take continuing education courses to be able to renew our licenses. This year I took an additional 4 day long, 9-5 CITC course for code updates. My continuing education credits were 2018 UPC Chapter 6 Water Systems Part 1 (Fully Illustrated) (4 credits) 2018 UPC Chapter 6 Part 2- Water Systems (Fully Illustrated) (4 credits) 2018 UPC Chapter 5 Water Heaters (Fully Illustrated) (4 credits) Electrical Review for Plumbers (Fully Illustrated) (4 credits)