FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We approach pricing with precision and transparency, using advanced tools like Excel take-offs and Smart Sheet software to create accurate and fair estimates for the services we provide. Our goal is to ensure that you receive the best value for your investment. For larger projects, we're happy to discuss potential discounts and offer value engineering options to enhance your project within your budget. We believe in an equitable exchange where every dollar spent reflects the quality and expertise we bring to your project.
- What is your typical process for working with a new customer?
We offer complimentary on-site visits from our estimator for projects exceeding $2,500, where we meticulously gather key details like dimensions, scope, timeline, and budget. This information is crucial for crafting our comprehensive project proposal, especially for larger-scale endeavors. For smaller service or handyman tasks, we focus on specifics through a FaceTime or Zoom session to ensure precise assessments. For electrical, plumbing, and emergency home services, we charge a service call fee of $125 plus tax. Handyman services require a two-hour minimum. Once the project scope is clearly defined, we swiftly schedule the work, fitting it into our next available opening to get your project started without delay.
- What education and/or training do you have that relates to your work?
Our estimators bring together decades of industry expertise, enriched by backgrounds in construction management, master carpentry, and business education. They're genuine industry stalwarts, specializing in home remodeling and shining in fields like energy efficiency, craftsmanship, finishes, and exceptional customer service. Plus, they stay current with all local building codes and collaborate closely with municipal authorities and building departments.