Restoration Pro NW

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Scheduling

Mold services

Customer role

It’s free, with no obligation to book

Introduction

When unexpected water, mold, fire & smoke, and sewage damage occurs, Restoration Pro NW springs into action. With our 24/7 emergency services, you can count on our trusted local team to be ready to help you right away. Our Water damage restoration experts have the tools and know-how to get your home back to normal quickly. We use a scientific approach to remove water and clean up the mess, carefully tracking progress every step of the way. It’s YOUR home, it’s YOUR choice! Ask us about YOUR choice when it comes to who YOU trust to care for YOUR home. Many people do not know that THEY decide, NOT the insurance company.

Overview

Serves Kent, WA

Background checked

2 employees

1 year in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Credit card, Stripe, and Zelle.

Specialties

Mold services

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

7 reviews

5

100%

4

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Read reviews that mention:

Thumbtack Customer

2 weeks ago

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From Google

Called them out to do some work from my washing machine leaking in the wall they were professional and fast and kept me informed on what was happening and they worked with my insurance quickly to get everything done

Thumbtack Customer

2 weeks ago

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From Google

They responded to my messages quickly, were reasonable with my pricing for my small project. Would definitely call again if I have a larger emergency.

Thumbtack Customer

2 weeks ago

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From Google

I work in property management, and have directly used well over a dozen mitigation/restoration companies over the years, and interacted with many more through HOA-run responses on condo/multi-family insurance claims.I used Restoration Pro NW on my last (4) jobs, all for water damage, and they were great to work with. Their estimates were reasonable, and I didn't get any push back from insurance, which is so important for keeping the process moving forward.They went above and beyond on the last job, making arrangements to temporarily relocate a water heater during mitigation, which kept the tenant in the home, sparing them frustration and inconvenience, while saving the home owner and their insurance company money. Solving that problem so quickly made a big difference for everyone involved.

Thumbtack Customer

7 days ago

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From Google

The BEST! You couldn't ask for a better company to come into your home and make you feel safe. Angela and team are truly professionals, excellent customer service, on time and direct in how they can help your water situation. They take you through the process and guide you along and ensure that you are comfortable with their work and the steps they need to take to restore your home.My Story: Crawlspace Flooded this summer - called another company out to help on a Sunday. They came out and installed a sump pump to help pull the water out of the crawl space. Said they would come back in a few days. By Monday the water just kept coming in no matter how much water was being pulled out via the sump pump the crawl space just kept filling up. Out of complete frustration with our situation I fired the other company and called Restoration Pro NW and they were there in 30 minutes. The crew showed up with smiles on their faces and quickly assessed the situation and stopped the water from coming into the crawl space installed sump pumps and within a few hours the crawl space was water free. They began drying out the crawl space, installed the necessary equipment to do the work and communicated to me what had to be done. They didn't leave until I was 100% satisfied. They checked on the crawl space each day to see how the drying out process was going. They called me each day and stayed on top of the job. Angela has a professional crew, whose focus it to take care of the customer and take care of the problem. The crew leader Jeremy went above and beyond by investigating and locating where the water was coming, turns out I had a crack in a pipe just under the ground. Thank you so much!

Thumbtack Customer

Sep 27, 2024

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From Google

The team at Restoration Pro NW responded to my "cry for help" when my bathtub started leaking. The compassion the onsite crew and office team had was amazing. They explained every step to me and helped walk me through the process with my insurance. I can't say enough good things about them. Thank you guys.

Credentials

Background Check

Angela Kusche

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is not set in stone, an varies from project to project.
What is your typical process for working with a new customer?
1. Damage Assessment 2. Job Scope and Work Plan 3. Get the Situation Under Control 4. Structural Drying 5. Reconstruction 6. Customer Walk-Through
What education and/or training do you have that relates to your work?
We are an IICRC (Institute of Inspection Cleaning and Restoration Certification) Certified Company.

Restoration Pro NW

FAQs

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