FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the type of service required, the size of the item, and its condition. We offer competitive rates and provide discounts for regular customers or large bookings. Any additional fees (e.g., for difficult stains or specific treatments) will be communicated upfront. We strive to ensure no hidden costs so that our customers know exactly what to expect.
- What is your typical process for working with a new customer?
When working with a new customer, we begin by discussing their specific needs and the items they want cleaned. We then assess the condition of the furniture or mattresses, provide an estimate, and schedule the service. Once the job is completed, we check with the customer to ensure they are satisfied. Our goal is to provide top-quality service and build lasting relationships with our customers.
- What education and/or training do you have that relates to your work?
I have specialized training in upholstery and mattress cleaning, including knowledge of various fabrics and cleaning agents. I also keep up with industry trends and techniques through continuous education and certifications. Our team is highly trained in the latest cleaning technologies and safety standards.