FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are tailored to the specific needs of each customer, ensuring you only pay for the services you require. We offer discounts for recurring bookings, such as weekly or monthly cleanings. Additional fees may apply for specialized services like deep cleaning, carpet cleaning, or cleaning of high-traffic areas. Free estimates are available upon request to give you a clearer idea of the cost.
- What is your typical process for working with a new customer?
Typical Process for New Customers: Initial Consultation: We start with a free consultation over the phone to assess your cleaning needs. Customized Quote: Based on the consultation, we provide a customized quote that outlines the services and costs. Scheduling: Once you're comfortable with the quote, we schedule a convenient time for the cleaning. First Cleaning: Our team arrives at the scheduled time and performs the cleaning services as discussed. Feedback and Adjustments: After the first cleaning, we encourage feedback to ensure we meet your expectations. Ongoing Service: If you're satisfied, we discuss ongoing cleaning schedules and any adjustments to the initial plan.
- What education and/or training do you have that relates to your work?
All our team members are highly experienced with over 5 years in the cleaning industry. We have undergone extensive training in various cleaning techniques and are fully licensed and certified. This ensures that we are well-equipped to provide top-notch cleaning services that meet the highest standards of quality and safety.