FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our company is committed to delivering high-quality products/services, and We believe in offering fair, transparent pricing. While we don’t cut corners on quality, we strive to keep our prices competitive and reasonable. We don't have hidden fees, and we offer occasional discounts to make our products/services even more accessible to our valued customers. Ultimately, we believe that the value you receive from us is reflected in the price, and we aim to provide you with the best overall experience.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer starts with an onsite appointment to assess your needs and get a better understanding of the project. After that, we provide a detailed proposal outlining the scope of work, timeline, and costs. Once the proposal is reviewed and approved, we’ll schedule a start date and begin the work. We focus on clear communication at every step to ensure everything meets your expectations and is completed on time.
- What education and/or training do you have that relates to your work?
Our team has undergone professional training in their respective fields, including becoming certified tilers, plumbers, and specialists in other areas. In addition to the formal education and certifications, we also work closely with experienced professionals to ensure that we’re always learning and minimizing any potential slip-ups. This combination of hands-on training and real-world experience helps us deliver high-quality results with every project.